Duration: 1 month
*inclusive of 300 hours internship
This certificate course will facilitate intensive training for computerized reservation system operations and general management of reception, information and concierge desks in hotels and other tourism-related enterprises. More than gaining the technical know-how, students will understand their key role in revenue generation as the industry front-liners. Training on personality development and customer service and English proficiency in the workplace are also included in the course syllabus.