Advanced Waiter Training Batch 1

CTHI conducted its first Advanced Waiter Training for restaurant managers, supervisors, head waiters, F&B personnel and new restaurant owners last April. The intensive hands-on training was participated by renowned establishments such as Manila Hotel, Franchise 1 Hotel, Via Mare, Pepper Lunch, Oysterboy, Figaro Coffee, Wendy’s, Fruit Magic, La Scala Music Bar & Café, Mom & Tina’s Bakery and Segafredo Espresso.

The course is designed for casual sit-down restaurants looking at transforming their existing waiters into top-notch, world-class servers. By focusing on best practices in the areas of customer service, sales promotion and cost control, participants will understand key “difference makers” that keep customers coming back. At the end of the course, participants will be able to deliver exceptional table and guest service, suggestive selling and turn customer complaints into positive dining through proper service recovery techniques.

The training will be conducted monthly at the CTHI Campus by seasoned executives of 5-Star hotel chains and luxury cruise ships. For more information on the next schedule, please contact 861-1061.